Some Frequently Asked Questions and Answers about Getting the Party Started at Elevate Action Centre
What is in the party pack? (Full package only)
- Niknaks, 20g packet
- Smarties, 17g box
- Mini chocolate – 1 per pack
- Sucker – 1 per pack
- Sweets - 12 per pack
- Party favour – 1 x Sticker
* The above content is subject to availability and might be substituted with other items.
What do the party packs look like? (Full package only)
Our party packs are packed in Elevate party boxes and are unisex. The party boxes will be placed on the table in a variety of colours.
What about a cake and cupcakes?
Our packages do not include a birthday cake or cupcakes. You are welcome to bring along a cake or cupcake of your choosing and one of our “Elevators” will light the candles when the time is right. With the exception of the birthday cake, cupcakes and savoury platters, no outside food is allowed in the park.
* Please note that you are not allowed to light your own candles due to safety regulations.
How do I book my party
To book a party please email us on bookings@elevatepark.co.za
or call us on 0440040017. We endeavour
to respond to all enquiries within 24 hours. A 50% deposit is required upon
booking in order to confirm your party in our booking system, which can only
be paid via EFT or direct bank deposit. The number of Jumping guests, and
non-jumping Adults and Guests under 4 needs to be confirmed 7 days before
the party and your account will have to be settled in full at least 5 days
before the party. Please refer to our Cancellation Policy.
Do you provide party invitations?
We have four party invitation templates, based on a jumping party theme. The invitations will be emailed to you.
What is the cancellation policy for party booking?
We know that things can go wrong and that plans can change. We allow parties to be changed up to 7 days before the party date, free of charge.
If you cancel within 7 days of your booked date, your refund will be subject to a cancellation fee of R1100.00.
What if I book within 7 days and want to cancel or change my booking?
If you book within the 7 day period before the party, your booking cannot be cancelled, or downgraded without incurring the cancellation fee.
In addition, all parties booked within 7 days need to be paid in full to confirm the booking.
When must the party numbers be confirmed by?
Party numbers must be confirmed at least 7 days before the day of the party.
No discount will be given if you arrive on the day of your booking with less jumpers than the confirmed amount.
If you wish to increase numbers please let us know as soon as possible.
We will always be accommodating, but also keep in mind that due to safety regulations and park capacity we will be somewhat restricted in just how accommodating we can be.
The balance of the booking is also payable on the confirmation date. We will not keep your reservation if the balance is paid late.
Is there a minumum number of jumpers required for parties?
The minimum number for all of our parties is 6 jumpers.
Do parents need to stay at the party?
The birthday parents are required to stay at the party. In addition, we require one adult for every 5 children at the party.
This means that we will need a minimum of 4 adults present for every 20 children. The children attending the party stay the responsibility of the hosting parent(s).
You are responsible for the children from the time that they arrive until that they either leave with you or have been collected by their own parents.
One parent should be present in the party zone the whole time. We ask that you register and sign the waiver on our website before the date of the party and advise your party guests’ parents to do the same.
If they do not register, the guests will enter the park on the waiver as signed by the hosting parents.
Note that Birthday party packages include free facility access for 4 parents and or children under 4 per 6 Elevate Party Guests and that additional Parents or children will be charged a fee of R27 each.
Waivers
Every person that enters Elevate Action Centre is required to complete a waiver form.
Can younger siblings participate on the trampolines?
For safety reasons, we have a minimum age limit of 4 years for the use of our main trampoline area.
If the birthday girl or boy has younger siblings under the age of 4, they will thus not be able to make use of the main trampoline area.
We do have a play area for our younger guests including a mini-trampoline, climbing wall and Jungle Gym where these smaller guests can play.
Please ensure that this policy is strictly adhered to. If you count a child under the age of 4 as a party guest, they will be charged as a normal party guest and will still receive their socks, but will be limited to the use of the play area. We do provide an additional smaller package option, just with slush and party packs (at an additional charge) for the smaller guests.
Note that Birthday party packages include free facility access for 4 parents and or children under 4 per 6 Elevate Party Guests and that additional Parents or children will be charged a fee of R27 each.
Do you assist with the party?
One of our staff members will ensure that the party table is prepped when you arrive and that your party list is handed to the kiosk so that the guests can receive their slush puppies.
It is however your responsibility to get the slush puppies from the kiosk when you see fit. The guests can also fetch the slush puppies from the kiosk as they see fit.
Parents must be present in the party zone when refreshments are being served.
When is final payment due?
Final payment is due 5 days prior to your party booking date, but can be amended or refunded up to 7 days before the
actual party.We only accept EFT bank payments or direct cash payments at the park. Please note that we do not accept direct deposits of cash into our account as we are responsible for the cash deposit fees.
Customers depositing cash in this manner will have these fees charged to their account. No cheque payments will be
accepted. Kindly note that your reservation will not be kept if the final payment is not received 7 days before your booking. You will also be liable for the cancellation fee if your booking is cancelled due to non-payment of the final
amount due on your booking. Also note that the booking list, with the names of the guests are required when
making the final payment.
What party time slots are available?
- Morning Parties:
- 10:00 - 12:00
- 11:30 – 13:30
- Afternoon Parties:
- 13:00 – 15:00
- 14:30 – 16:30
- Late Afternoon Parties:
- 16:00 – 18:00
We can only accommodate a limited amount of parties during School Holidays. Please book parties during School Holidays well in advance to avoid disappointment.
What happens on the day of the party and other practical arrangements?
In order to make sure that the hosting parents are aware off all the arrangements, as well as to cause minimum confusion on the day of the party, kindly note the following:
- Kindly note that your party account must be settled in full at least 5 days before your party.
If not settled in full the party will be cancelled without any further communication from Elevate Action Centre.
Please refer to our payment section. Party payments are only accepted via EFT or direct bank deposit. No party payments will be accepted at the park.
- The hosting parents are required to arrive at the park at least 20 minutes before the start of the party.
- No guests will be allowed to enter the park if the hosting parents have not arrived, have signed the waiver or have not checked in yet.
- Each guest will receive their session wristband as well as their socks on check-in. If a guests name is not on the booking list they will not be able to obtain access to the park for the birthday.
- The jumping birthday voucher (for the birthday guest) will be available for collection on check-in.
- The birthday guests will have access to the jumping zone for a full 90 minute session that co inside with the
normal jumping session. The 30 minutes remaining will be used for the party formalities, such as blowing of
the candles, eating cake and party packs, drinking slush puppies etc. JUST TO BE CLEAR – THE PARTY
GUESTS WILL ONLY BE ALLOWED TO JUMP FOR THE 1ST 90
MINUTES. FOR THE REMAINDER OF THE PARTY THEY WILL ONLY
BE ABLE TO ACCESS THE PARTY TABLE.
- THE GUESTS WILL NOT BE ALLOWED TO RETURN TO THE JUMP ZONE AFTER THE 90 MINUTES HAVE EXPIRED.
- We ask that you limit the eating until after the jumping session so as to avoid any children getting sick on our trampolines and equipment.
- The hosting parents can however decide when they want to collect the slush puppies from the kiosk and this
is not limited to the last 30 minutes of the party.
- The kiosk staff will have a list of children attending your party and their names will be marked off as they
collect their slush puppies.
- Please note that with the exception of the cake, cupcakes and savoury / sweet platters NO other outside food OR BEVERAGES are allowed into Elevate Action Centre. Savoury and sweet foods allowed in are limited strictly to “platter" items. Take-away food and Pizza such as MacDonalds, Pizza Perfect, Debonairs, KFC and Nandos etc. do NOT count as Platter items. Such items will NOT be allowed into Elevate Action Centre in any circumstances.
- No outside drinks are allowed in the park except for cakes, cupcakes and platters. (only with a party booking)
Our Recharge kiosk is able to provide all of your beverage requirements.
- We will provide you with plates, cake forks and serviettes for the party guests while setting the table.
- The hosting parents can open a Tab at the kiosk and settle the total outstanding amount on completion of the party.
- At the end of your 2 hour session Elevate staff members will clean the party area.
- Please note that we are not licensed to sell or allow alcoholic beverages to be consumed on our premises
Additional Balloons
🎈 Elevate your birthday party with a stunning balloon bouquet from Eden Toys! 🎉 Shop online for a hassle-free experience and pick the perfect balloons to match your theme. Simply add Helium using the Helium Codes, and relax knowing your balloons will be ready for collection at your convenience. Swing by Eden Meander Lifestyle Centre on the day of the party and grab your gorgeous bouquet! 💖 👉 Click the link below to get started! #BalloonBouquet #EdenToys #BirthdayPartyBliss
Eden Toys | Shop | Lets-Party
Functions
Functions with an active twist. Do something different and bring your pre-wedding celebrations to the go-kart track, jump around with your mates and bridesmaids or just host a fun event for friends.
Think out of the box and have some fun!
Team building
Effective team building means more engaged employees and team members, which is good for company culture and performance, but it has to be fun and exciting. Bring your team to jump, go-kart or do both to make your next excursion adventurous, enjoyable and to add some pizzazz.
Non-Negotiable Trampoline Safety Requirements:
- Maximum of 70 Jumpers per session
- Maximum of 90Kg Per Person
- Minimum Age of 4 Years
- Mandatory Elevate Grip Jump Socks