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PARTY RESERVATION INFO

LANDING PARTY PACKAGES

  • Landing Flock – R175 per jumper (8 – 20 jumpers)
  • Landing Club – R165 per jumper (21 - 30 jumpers)
  • Landing Crowd – R160 per jumper (31 – 40 jumpers)
  • Landing Constellation – R150 per jumper (41+ jumpers)

THE PACKAGE CONSISTS OF:

  • 2 Hours access to the park which includes access to the dedicated party table and trampolines. (1h30min jump session and 30min party at the table)
  • Party area will be setup with packs, balloons, reserved board and juice
  • Slush puppies (Guests collect this from the kiosk when they want it).
  • 1 Pair of Elevate jump socks per jumper
  • 1 x 550ml Slush Puppy per jumper (served in a plastic sippy cup not a paper cup)
  • 1 x Elevate party pack per jumper
  • 1 x Jump voucher for the birthday child (To be used after the party)
  • 2 x 2l Jugs of Juice/Ice Tea. One jug extra for every 5 jumpers more than the minimum (6).


SOME FREQUENTLY ASKED QUESTIONS AND ANSWERS

WHAT IS IN THE PARTY PACK?

  • Niknaks, 20g packet
  • Smarties, 17g box
  • Chomps, snack size – 2 per pack
  • Fizz pop sucker – 1 per pack (Any of the following flavours – apple, raspberry, grape, bubblegum, creamsoda, cola)
  • Mini Fizzers – 4 per pack (Any of the following flavours – apple, raspberry, grape, bubblegum, creamsoda, cola, Orange OROS)
  • Party favour – 1 x Elevate Sticker
  • Jelly Sweet – 1 per pack
* The above content is subject to availability and might be substituted with other items at the time of order confirmation.

WHAT DO THE PARTY PACKS LOOK LIKE?

Our party packs are packed in Elevate party boxes and are unisex. The party boxes will be placed on the table in a variety of colours.

WHAT ABOUT A CAKE AND CUPCAKES?

Our packages do not include a birthday cake or cupcakes. You are welcome to bring along a cake or cupcake of your choosing and one of our “Elevators” will light the candles when the time is right. With the exception of the birthday cake and cupcakes no outside food is allowed in the park.

*Please note that you are not allowed to light your own candles due to safety regulations.

HOW DO I BOOK MY PARTY?

To book a party please email us on adelia@elevatepark.co.za. We endeavour to respond to all enquiries within 48 hours. Please note a 50% deposit (minimum R1000.00) is required upon booking in order to confirm your party in our booking system, which can be paid by credit / debit card. (Please refer to our cancellation policy)

DO YOU PROVIDE PARTY INVITATIONS?

We have two party invitation templates, based on a jumping party theme. We will edit the chosen templates with your party information and forward the templates to a printer in George to be printed. You can collect the printed version from the printer. We will print an amount of invites equal to the amount of party guests + 5 extra. Kindly note that we cannot do themed party invitations and the invitations will only be based on our templates.

party Template 1
party Template 2

HOW DO I BOOK MY PARTY?

To book a party please email us on adelia@elevatepark.co.za. We endeavour to respond to all enquiries within 48 hours. Please note a 50% deposit (minimum R1000.00) is required upon booking in order to confirm your party in our booking system, which can only be paid via EFT of direct bank deposit. No party payment will be accepted by any staff member at the park. No card facilities are available for party bookings.(Please refer to our cancellation policy). The amount of guests will need to be confirmed 7 days before the party and the account will have to be settled in full at least 5 days before the party.

WHAT IS THE CANCELLATION POLICY FOR PARTY BOOKINGS?

We know that things can go wrong and that plans can change. We allow parties to be changed up to 7 days before the party date, free of charge. If you cancel within 7 days of your booked date, your refund will be subject to a cancellation fee of R1000.00.

WHAT IF I BOOK WITHIN 7 DAYS AND WANT TO CANCEL OR CHANGE MY BOOKING?

If you book within the 7 day period before the party, your booking cannot be cancelled, or downgraded without incurring the cancellation fee. In addition, all parties booked within 7 days need to be paid in full to confirm the booking.

WHEN MUST THE PARTY NUMBERS BE CONFIRMED BY?

Party numbers must be confirmed at least 7 days before the day of the party. No discount will be given if you arrive on the day of your booking with less jumpers than the confirmed amount. If you wish to increase numbers please let us know as soon as possible. We will always be accommodating, but also keep in mind that due to safety regulations and park capacity we will be somewhat restricted in just how accommodating we can be. The balance of the booking is also payable on the confirmation date. We will not keep your reservation if the balance is paid late.

IS THERE A MINIMUM NUMBER OF JUMPERS REQUIRED FOR PARTIES?

The minimum number for parties is 6 jumpers.

DO PARENTS NEED TO STAY AT THE PARTY?

The birthday parents are required to stay at the party. In addition, we require one adult for every 5 children at the party. This means that we will need 4 adults present for 20 children. The children attending the party stay the responsibility of the hosting parent(s). You are responsible for the children from the time that they arrive until that they either leave with you or have been collected by their own parents. One parent should be present in the party zone the whole time. We ask that you register and sign the waiver on our website before the date of the party and advise your party guest’s parents to do the same. If they do not register the guests will enter the park on the waiver as signed by the hosting parents.

DO PARENTS/ADULTS WHO SUPERVISE THEIR CHILDREN NEED TO PAY TO ENTER THE PARK?

No, only parents who which to make use of the jumping and skate zone facilities are required to pay the entry fee. Every person that enters the park is however required to complete a waiver form. Parents of the guests attending the party can stay in the park and enjoy refreshments from our Recharge kiosk.

CAN YOUNGER SIBLINGS PARTICIPATE ON THE TRAMPOLINES?

We have a minimum age limit of 4 years for the use of our trampolines. If the birthday girl or boy has younger siblings under the age of 4, they will not be able to make use of the park. We do however have a play zone for our younger guests where they can play. Please ensure that this policy is strictly adhered to. If you count child under the age of 4 as a party guest, they will be charged as normal party guests and will still receive their socks, but will be limited to the use of the play zone.

DO YOU ASSIST WITH THE PARTY?

One of our staff members will ensure that the party table is prepped when you arrive and that your party list is handed to the kiosk so that the guests can receive their slush puppies. It is however your responsibility to get the slush puppies from the kiosk when you see fit. The guests can also fetch the slush puppies from the kiosk as they see fit. Parents must be present in the party zone when refreshments are being served.

WHEN IS FINAL PAYMENT DUE?

Final payment is due 5days prior to your party booking date, but can be amended or refunded up to 7 days before the actual party. We only accept EFT or direct bank deposits for party bookings. No cheque payments will be accepted. Kindly note that your reservation will not be kept if the final payment is not received 7 days to your booking. You will also be liable for the cancellation fee if your booking is cancelled due to non-payment of the final amount due on your booking. Also note that the booking list, with the names of the guests are required when making the final payment.

WHAT PARTY TIME SLOTS ARE AVAILABLE?

Morning Parties:
10:00 - 12:00
11:30 – 13:30
Afternoon Parties:
13:00 – 15:00
14:30 – 16:30
Mid-Afternoon Parties:
16:00 – 18:00
Late Afternoon:
17:30 – 19:30
*WE REGRET, BUT WE CAN ONLY ACCOMMODATE A LIMITED AMOUNT OF PARTIES DURING THE SCHOOL HOLIDAYS. PLEASE BOOK WELL IN ADVANCE TO AVOID DISAPPOINTMENT FOR BOOKINGS DURING THE SCHOOL HOLIDAYS.

WHAT HAPPENS ON THE DAY OF THE PARTY AND OTHER PRACTICAL ARRANGEMENTS?

In order to make sure that the hosting parents are aware off all the arrangements, as well as to cause minimum confusion on the day of the party, kindly not the following:

  • Kindly note that your party account must be settled in full at least 5 days before your party. If not settled in full the party will be cancelled without any further communication from Elevate Trampoline Park. Please refer to our payment section. Party payments are only accepted via EFT of direct bank deposit. No party payments will be accepted at the park.
  • The hosting parents are required to arrive at the park at least 20 minutes before the start of the party.
  • No guests will be allowed to enter the park if the hosting parents have not arrived, have signed the waiver or have not checked in yet.
  • Each guest will receive their session wristband as well as their socks on check in. If a guests name is not on the booking list they will not be able to obtain access to the park for the birthday.
  • The jumping birthday voucher (for the birthday guest) will be available for collection on check-in.
  • The birthday guests will have access to the jumping zone for a full 90 minute session that co inside with the normal jumping session. The 30 minutes remaining will be used for the party formalities, such as blowing of the candles, eating cake and party packs, drinking slush puppies etc. JUST TO BE CLEAR – THE PARTY GUESTS WILL ONLY BE ALLOWED TO JUMP FOR THE 1ST 90 MINUTES. FOR THE REMAINDER OF THE PARTY THEY WILL ONLY BE ABLE TO ACCESS THE PARTY TABLE AND THE SKATE ZONE (BRING YOUR OWN OR HIRE FROM THE KIOSK)
  • THE GUESTS WILL NOT BE ALLOWED TO RETURN TO THE JUMP ZONE AFTER THE 90MINUTES HAVE EXPIRED.
  • We ask that you limit the eating to after the jumping session so as to avoid any children getting sick on our trampolines and equipment.
  • The hosting parents can however decide when they want to collect the slush puppies from the kiosk and this is not limited to the last 30 minutes of the party.
  • The kiosk staff will have a list of children attending your party and their names will be marked off as they collect their slush puppies.
  • Please note that with the exception of the cake, cupcakes and the savoury / sweet platters no other outside food is allowed in the park. Savoury and sweet platters are limited strictly to platter items and food such as MacDonalds, KFC and Nando’s do not count as savoury items.
  • No outside drinks are allowed in the park except for cakes, cupcakes and platters. (only with a party booking) Our Recharge kiosk is able to provide in all of your beverage requirements.
  • We will provide you with plates, cake forks and serviettes for the party guests while setting the table.
  • The hosting parents can open a Tab at the kiosk and settle the total outstanding amount on completion of the party.
  • At the end of your 2 hour session Elevate staff members will clean the party area.
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